Privacy Policy

This Privacy Policy explains how Discoverperks handles personal information in connection with floristry training services delivered in Australia. We are committed to managing information responsibly and in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This notice describes the kinds of information we collect, the purposes for which it is used, and the choices available to individuals.

Information we collect may include contact details (such as name, email address, and phone number), enrolment preferences, workshop attendance records, submitted assignments, payment references managed through external processors, and communications sent to our team. Where activities involve photography or video during workshops, we will provide context and seek appropriate permission in advance. We aim to limit collection to information that is relevant to training delivery, learner support, and compliance obligations.

We use personal information to administer enrolments, deliver online modules and in-person workshops, provide learner support, process payments via third-party gateways, issue updates and schedules, and improve course materials. Communications may include important operational messages and optional newsletters. You can opt out of newsletters using the unsubscribe link in each message. Operational messages relating to enrolments or events may continue as required to provide the service you requested.

We may disclose information to service providers that support our operations, including hosting, learning platforms, communication tools, and payment processors. These providers are engaged under arrangements that seek appropriate privacy and security outcomes. Where information is stored or processed outside Australia, we take reasonable steps designed to ensure protection consistent with this Policy and the APPs. We do not sell personal information.

Cookies and similar technologies help us understand site usage and deliver a smoother experience. You can manage preferences via your browser settings and the cookie banner on our site. Some features may function best with analytics enabled, but essential functions are designed to remain available. Aggregate reporting may be created to guide improvements without identifying individuals.

We maintain administrative, technical, and physical safeguards intended to reduce risks such as unauthorised access, alteration, or disclosure. Measures include access controls, encryption in transit where appropriate, staff guidance, and regular review of procedures. While reasonable protections are applied, internet transmission involves inherent security considerations, and we encourage learners to use strong passwords and keep credentials confidential.

Access and correction: you may request access to personal information we hold about you and ask for corrections where details are inaccurate, incomplete, or outdated. We will respond within a reasonable timeframe. If we decline a request in circumstances permitted by law, we will explain the basis for that decision and outline available options.

Retention: we keep information for the period needed to deliver training and meet legal or reporting requirements, then take steps to de-identify or securely delete records. Factors influencing retention include accounting rules, dispute handling timeframes, and operational needs to maintain course quality.

Contact and complaints: to ask questions or raise a privacy concern, please write to Discoverperks at Discoverperks@gmail.com or call +61429758321. If you remain concerned after engaging with us, you may contact the Office of the Australian Information Commissioner (OAIC). We appreciate the opportunity to address issues promptly and constructively.

Updates: we may revise this Policy to reflect changes to courses, technology, or legal requirements. The latest version will be published on this page with an updated effective date. Continued use of our services following a change indicates that you have considered the updated terms for your circumstances.

Key points at a glance

• Purpose: deliver training, support learners, manage enrolments, and improve resources.
• Sharing: service providers assisting hosting, learning platforms, communications, and payments.
• Choices: unsubscribe from newsletters; use browser settings and our cookie banner to manage preferences.
• Rights: request access or corrections; we respond within a reasonable timeframe.
• Contact: Discoverperks, 123 Smith Street, Fitzroy VIC 3065, Australia.

Effective date: 1 July 2026.