Legal & Consumer Information
Essential legal terms, Australian Consumer Law rights, refund and complaints procedures for Discoverperks floristry courses across Australia.
Australian Consumer Law — Your rights
Under the Australian Consumer Law (ACL) you have guarantees when acquiring services and goods from Discoverperks. These guarantees include acceptable quality, fit for purpose, and services performed with due care and skill.
Key points
- Courses delivered materially as described in the course page.
- Refunds or remedies for major failures (for example non-delivery or significant defects).
- Minor issues may result in repair, replacement of the affected element (e.g. course material) or partial refund.
Terms of Service
The following summarises the principal Terms of Service that apply to bookings, course access and content usage at Discoverperks. Full terms apply at the time of purchase and are binding when you enrol.
Intellectual property & content use
All original course material, designs, templates and media produced by Discoverperks are protected by copyright. Students retain moral rights to their own work but grant Discoverperks a limited licence to display course outcomes for promotional and educational purposes.
- Do not reproduce Discoverperks course manuals without permission.
- Attribution required if we grant reuse permission.
Complaints & dispute resolution
If you are dissatisfied, please raise your concern promptly. We aim to resolve most issues internally within 10 business days.
- Informal: Contact support by phone or email with your details and order/reference if any.
- Formal: Submit a complaint via the form; we will acknowledge within 2 business days.
- Escalation: If unresolved, you can seek external dispute resolution (e.g. state consumer affairs or the Australian Competition and Consumer Commission).
Our jurisdiction: These terms are governed by the laws of Victoria, Australia, and the ACL.
Submit a formal complaint or legal query
Privacy, data handling & retention
We collect and process personal information to deliver courses, issue certificates, and meet legal obligations. We handle data in accordance with the Privacy Act 1988 and applicable Australian privacy principles; see full details on our Privacy page.
Retention: Records related to course completion and certificates are retained for the statutory period required for vocational training records and audit.
Refunds & remedies (summary)
| Issue | Typical remedy | ACL basis |
|---|---|---|
| Non-delivery of course access | Full refund | Major failure |
| Minor technical issue | Course credit / fix | Minor failure |
| Change of date by Discoverperks | Alternative date or refund | Material change |
Further information & external resources
For authoritative guidance on consumer rights, contact:
If you require a formal statutory notice or have legal queries, address correspondence to our legal officer at Discoverperks using the contact details in the site footer.